OpsWire AI LLC and its affiliates (“OpsWire AI,” “we,” “our,” and/or “us”) value the privacy of individuals who use our applications, website, https://opswire.ai, or any services that link to this Privacy Policy (collectively, our “Services”). This privacy policy (“Privacy Policy”) explains how we collect, use, and share personal information from or about OpsWire AI users or their devices. By using our Services, you agree to the collection, use, disclosure, sharing, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.
Information We Collect
We may collect a variety of personal information from or about you or your devices from various sources, as described below.
If you do not provide your personal information when requested, you may not be able to use our Services if that personal information is necessary to provide you with our Services or if we are legally required to collect it.
A. Information You Provide to Us
1. Registration and Account Information: When you sign up for an account or register to use our Services, we may ask you for your personal information to create your account, including your name, email address, organization name, password, and any other information you choose to provide to us.
2. Questionnaire Information: To better understand your preferences, we may ask you for additional personal information through our questionnaire, including your market and industry preference, news and intel you're interested in, your domain URL, geolocation, social profiles, company or user profile details, and any other information you choose to provide to us.
3. Communications: If you contact us directly, we may receive other personal information about you. For example, when you contact us to learn more about OpsWire AI or through the chatbot on our website, we will receive your name, email address, the contents of your message or attachments that you may send to us, as well as any other information you choose to provide to us. If you subscribe to our newsletter, we will collect your first name, last name, email address, organization, and how you heard about us. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and to improve our Services.
4. Careers: If you decide to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume or application, such as your education and employment experience. You may also apply through a third-party service such as LinkedIn. If you do so, we will collect any information you make available to us via such third-party platform.
5. Payment Information: If you make a payment through our Services, your payment-related information, such as credit card or other financial information necessary to complete your payment (“Payment Information”), is processed by our third-party payment processor, Stripe. For more information, please see the “Payment Processing” section below.
B. Information We Collect When You Use Our Services
1. Location Information: When you use our Services, we may receive your location information (for example, your IP address may indicate your general geographic region).
2. Device Information: We may receive information about the device and software you use to access our Services, such as internet protocol (IP) address, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
3. Usage Information: To help us understand how you use our Services and to help us improve it, we automatically receive information about your interactions with our Services, like the pages or other content you view and the dates and times of your visits.
Information from Cookies and Similar Technologies
We and third-party partners may collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Site. Below is an overview of the types of cookies we and third parties may use to collect information:
- Strictly Necessary Cookies. Some cookies are strictly necessary to make our Services available to you. We cannot provide you with our Services without this type of cookies.
- Functional Cookies. Functional cookies are used to recognize you when you return to our Services. This enables us to adapt our content for you and remember your preferences. For example, we use functional cookies to remember your choice of language or region.
- Analytical or Performance Cookies. We also use cookies for website analytics purposes in order to operate, maintain and improve our Services. We may use our own analytics cookies or use third-party analytics providers.
Please review your web browser's “Help” file to learn the proper way to modify your cookie settings. You can also block cookies by setting your internet browser to block some or all cookies. Please note that if you delete or choose not to accept cookies from our Site, you may not be able to utilize the features of our Site to their fullest potential.
C. Information We Receive from Third Parties
Third Parties
We may receive additional personal information about you from third parties such as data or marketing partners and combine it with other information we have about you. If you choose to submit information to social media websites operated by us, such as Facebook, LinkedIn, or “X” (formerly known as Twitter), we may receive personal information about you, including your profile information and your use of the third-party account. Please note that if you choose to share content from our site on social media or other third-party platforms, your data will be subject to the privacy policies and practices of those third-party services. If you wish to limit the personal information available to us from third-party services, you should visit the privacy settings of your third-party accounts to learn about your options.
D. Payment Processing
When you make a payment to OpsWire AI, your payment is processed by a third-party payment processor (“Payment Processor”). This Payment Processor may collect Payment Information and other personal information from you, including your name, credit card or debit card information, and account number. The use of your personal information by the Payment Processor is governed by their terms and conditions and privacy policy, and personal information we receive about you from our Payment Processor is governed by this Privacy Policy.
How We Use the Information We Collect
We use the personal information we collect:
- To track user engagement with our Services;
- To provide, maintain, improve, debug, support, and enhance our Services;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable, or otherwise of interest to you;
- To personalize and enhance your experience on our Services such as presenting tailored content;
- To generate de-identified and aggregated data and use it for any lawful purpose;
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- To identify and prevent unauthorized software, tools, agents, devices, or mechanisms (including spiders, robots, scraping agents, crawlers, and data mining tools) that are restricted from being used by users;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
Legal Bases for Processing Personal Information
If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), “personal information” means any information relating to an identified or identifiable individual, and we only process your personal information when we have a valid “legal basis,” including as set forth below.
Consent: We may process your personal information where you have consented to certain processing of your personal information. For example, we may process your personal information to use cookies where you have consented to such use.
Contractual Necessity: We may process your personal information where required to provide you with our Services. For example, we may need to process your personal information to respond to your inquiries or requests.
Compliance with a Legal Obligation: We may process your personal information where we have a legal obligation to do so. For example, we may process your personal information to comply with tax, labor, and accounting obligations.
Legitimate Interests: We may process your personal information where we or a third party have a legitimate interest in processing your personal information. Specifically, we have a legitimate interest in using your personal information for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Services. We only rely on our or a third party's legitimate interests to process your personal information when these interests are not overridden by your rights and interests.
How We Share the Information We Collect
Affiliates: We may share any information we receive with our affiliates for any of the purposes described in this Privacy Policy.
Vendors and Service Providers: We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Marketing: We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes unless we have your permission.
Analytics Partners: We use analytics services such as Google Analytics and others to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google's practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
As Required by Law and Similar Disclosures: We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your personal information may occur if you post any objectionable content on or through our Services.
Merger, Sale, or Other Asset Transfers: We may disclose and transfer your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our business or assets.
Consent: We may also disclose personal information from or about you or your devices with your permission.
Your Rights and Choices
Marketing Communications: You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you may continue to receive administrative messages from us.
Do Not Track: There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
If you choose not to provide us with information we collect, some features of our Services may not work as intended.
Your European Privacy Rights
If you are located in the EEA or the UK, you have additional rights described below.
- You may request access to the personal information we maintain about you, update and correct inaccuracies in your personal information, restrict or object to the processing of your personal information, have your personal information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your personal information to another company. In addition, you have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
- You may withdraw any consent you previously provided to us regarding the processing of your personal information at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdrew your consent.
You may exercise these rights by contacting us using the contact details at the end of this Privacy Policy. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity. Please note that there are exceptions and limitations to each of these rights, and that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
Third Parties
Our Services may contain links to other websites, products, or services that we do not own or operate (“Third-Party Services”). We are not responsible for the privacy practices of these Third-Party Services. Please be aware that this Privacy Policy does not apply to your activities on these Third-Party Services or any information you disclose to these Third-Party Services. We encourage you to read the privacy policies of these Third-Party Services.
Data Retention
We take measures to delete your personal information or keep it in a form that does not permit identifying you when this personal information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this personal information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, the impact on the Website we provide to you if we delete some personal information from or about you, mandatory retention periods provided by law, and any relevant statute of limitations.
International Users and Visitors
Our Services are hosted in the United States (“U.S.”) and intended for visitors located within the U.S. If you choose to use our Services from the EEA, the UK, or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. We may transfer personal information from the EEA or the UK to the United States and other third countries based on European Commission-approved or UK Government-approved Standard Contractual Clauses, or otherwise in accordance with applicable data protection laws. We may also transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including personal information, on or to our Services, you consent to such transfer, storage, and processing.
Children's Privacy
We do not knowingly collect, maintain, or use personal information from children under 13 years of age (“Minors”), and no parts of our Services are directed to Minors. If you learn that a Minor has provided us with personal information in violation of this Privacy Policy, then you may alert us at legal@opswire.ai.
Changes to This Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will attempt to notify you through our Services, by email, or other means.
Contact Information
If you have any questions, comments, or concerns about our processing activities, please email us at legal@opswire.ai.